Hi - Many thanks to all at Protect for your prompt and very helpful service with my order - we are absolutely delighted with it plus the delivery time was quicker than expected. We had a 'couple of hiccups' fitting it as our reveal - although the size given was correct - was slightly out of square. However we soon overcame this problem and were able to install it OK.
Once again many many thanks for your super service.
Yes we are very happy with how everything has been handled and will get some photos to you once they've been fitted and tidied up.
We recently purchased a patio door from you and I am writing to tell you that we are delighted with the product. The instructions were easy to follow and the door is installed and working perfectly.
We are interested in a conservatory and will certainly consider your products.
My new window arrived Saturday and I am very pleased. I was a bit unsure about ordering something that had so many variants over the internet. But the window came and it was exactly what I expected?
All my correspondences with you team has been quick and efficient.
Keep up the good work!!!
Just wanted to say thank you for an excellent service, from picking our door on your website
and having it fitted today, what could be more simple, good workmanship and very proffessional,
we are really pleased with it, certainly would recommend Protech windows.
We have finally got round to installing all our windows - we only ordered in May! We put the upstairs bedroom units in first as the baby's room was our main priority but now winter is here we have installed the units in our sitting room. We are very happy with the units and really glad we choose your company.
Stephen and Catherine Parish
Yes thank you the order is going smoothly so far and we look forward to the delivery. We have ordered from you before and ordered two units on a former property and were very pleased with the results and service which is why we have come back to you. We look forward to confirmation of a delivery date and would be happy to supply you with a picture once the windows are installed.
To whom it may concern,
Just writing to let you know that the french doors have now been installed. Overall we are very happy with the quality of the doors we have purchased from you.
Thank you very much for the window. It looks beautiful and will be the best window in our house! We’ll send you a photo …
Many thanks and best regards
Helena Goltsman Sheizon
I just wanted to say thanks for helping me out with the new lock mechanism for my doors.
I managed to drill the lock plate and manually operate the door opening latch and finally open the door to remove the old one, and the new one you sent fitted perfectly to the extent that it is better than when it was new.
There was a difference in the length and type between the new and old parts but it fitted in a similar position having to drill new holes ( which wasn’t a problem ) and now we can eventually open and close the doors just in time for the summer months !
So once again thank you for your after sales service, it helped me out immensely.
Thanks for the prompt and very efficient service. One slight snag though, I
thought I had ordered the full glazed charcoal effect, I received a half
glazed, although I am pleased with the one I received as it looks good. I
would send some images of the before and after but my camera is knackered!
It is the first time I have ever replaced an exterior door. The installation
was easy with a few minor adjustments of the locking mechanism. I now have a
kitchen door I am not embarrassed to bring people through. Thanks again for
the excellent service.
I received my replacement doors as you had promised. I have been having a lot of work carried out at my house and have inturn bought several new items. This goes without saying that I have had a few problems with somethings I have bought.
But can I say this, your company has been an absolute pleasure to deal with, even with the slight mix up. I cannot believe how great you guy/girls are.
Your customer service is second to none and Debbie was excellent to talk too.
I am a customer service manager within a government department so I justiy myself as being well equiped to commenting on customer service.
Well my comment to your company is 'WELL DONE'. Your service from start to finish has been exceptional and I would highly recommend you.
ps: I will forward on before and after pictures once fitted, it would be my