We are delighted with our secondary glazing and will be ordering more when we get round to the rooms that require it.Many Thanks
My window arrived yesterday! Well ahead of schedule! And it fitted into the existing window perfectly. Unfortunately I was very restricted with time when the window arrived yesterday and only had five minutes to spare. As a result all I have done so far is sit the window in the frame and secure it into position with screws through the pre-drilled holes.
The transformation was amazing. The sound reduction and draft reduction was immediately noticeable. This morning I will take some photos to email to you then run some sealant around the edges and then fix on the window trime and I'll be finished. I can't believe how easy it has been. Once complete I will take some more photos. I am pleased to say that from the outside of the house the window is completely invisable.
Perfect service and a perfect product. Now that I know you are a genuine company (can't be too sure when ordering from the internet) I will certainly be ordering more windows and recommending you to my friends.
Dear Secondary Glazing
I have previously ordered some secondary glazing units from you with the Stadip Silence glass. Your windows do an excellent job in cutting down the noise.
Just like to inform you that the window is fantastic i live about fifty yards from the A1 motorway
the noise reduction is incredible we have a good quality double glazing and it still kept me awake at night now i sleep like a log.
I am a male nurse not a builder and i was able to fit it in about half an hour.
Problems resolved. Window delivered today at 8 am. Most impressed with your service and delivery.
Order has all completed now and my window was delivered ok and the driver was very helpful with helping me take the window to the second floor.
Thanks for my recent order of 6 units - I just completed the installation this weekend and am very pleased with the results.
Reference the recent delivery that I have received from you of secondary glazing
I am delighted with the quality of the products, and the efficient delivery
Would like to say a big thank you for the window delivery. Especially as the driver went the extra mile to make them safe and keep them out of sight, that cannot have been easy given the obstacles and the sturdy nature of the windows - very much appreciated. They slotted into place without any fuss and the noise reduction was instant and the look very smart. I now just have to bring the rest of the bay up to the same standard to do them justice. I will send pictures when the job is done.
Thanks once again and have a happy xmas too.
Hello there - I have received and fitted the window I ordered from you - It is a very good product and I would now
like a quote for another window.
everything has gone smoothly thus far. I look forward to fitting the window and keeping the draughts out.
Incidentally I recommended a friend, Ms Marion Harris, and she has also placed an order with you. Her invoice number is 15955. I should just point out that she lives close to where I live so it would be a good idea to deliver the two orders on the same day.
Hi it's me again - Jean Holmes of Ivy Cottage.
We are so pleased with our sitting room window, we would like to do the 2 windows in the kitchen.
Jean and Mike Holmes
I ordered a great piece of secondary glazing from you in June 2006 and I would like to order another piece for another window in my flat.
..............I would just take this opportunity to say how pleased I am with the high quality of the windows and that they have received some very favourable comments from visitors to my house.
Thanks and Best Regards
John Valbonesi (Berkshire)
If you have a look at my purchase history I have placed 3 separate orders with you over the last 18 months for double glazing. It has all been excellent and that is why I have placed another order.
I am gently working round my old house installing double glazing.
Andrew Wilberforce-Ritchie (Surrey)
Thanks for your email, our units were delivered last week and as always they fit perfectly and look very good. We will try and get some pictures to you ASAP and I expect we will be ordering some more windows soon.
Helen Carey (Colchester)
I received the windows and have installed them - I'm happy with both the difference in noise reduction and the reduction in heat loss.
I'd now like a quote for a 'lift out' window,
Mark Scott (Richmond)
When we ordered last time we were very pleased with the information and response from your company and the window was delivered promptly. We will do business again soon!
I ordered a unit from you a few years ago and was impressed – I would now like to do another window!
Thanks, delivery and product both absolutly fine! Installation was so quick and easy we didn't get round to taking photos though! Only slight improvement would be to include details of what screws were needed for installation, and also what method of fixing recommended for the trim. But windows themselves excellent, and delivery far quicker than anticipated!
Dear secondary Glazing,
I bought some glazing from you a year ago, it has worked absolutely brilliantly - there's really no sound at all now - even though Im on a busy road! Thank You!!
And so - I would like to buy some more glazing!
Malissa Turner (Norwich)
I wish to make an enquiry for a quotation for a two panel, balanced vertical slider (BVS) secondary glazing unit. This is the third time we shall be using your company as thus far we have been very satisfied with the product you offer.
Guy Rayfield (Norwich)
The windows have been installed for over a week now and I'm very happy with them - the quiet and the warmth is very different from what I'm used to.
I am very happy with the service I received. It was pro-active, friendly, quick and made me feel confident about ordering from you.
Thankyou very much for the quick turnaround and excellent products (secondary glazing panels). I fitted them a few days ago with no problems whatsoever, and the difference they made was immediate. Thanks also for the helpful advice when I called a couple of times about fitting details. I didn't have my camera with me at the time, so didn't get any pictures unfortunately.
If I need to buy any similar glazing in the future, I'd know where to come!
We would like to thank you all for the secondary units, we have now fitted them and they are just what we hoped they would be, we found them very easy to fit.
Just to say thanks for the really efficient and friendly service
Window went in over the weekend fitted perfectly
Sound reduction amazing
Now looking at the larger front windows
Nigel Hunt (London)
Windows arrived Friday am fitted perfectly so easy to put in only had trouble with the plastic surround/ facier couldn't cut it to fit seemed like a pro job so out came the filler and paint brush looks great even although I do say it myself . Also cut the noise right down from the road outside which was the main object.
best regards from one really pleased customer
Just to let you know that we are very pleased with the noise reduction obtained after fitting the secondary glazing unit. We can now barely hear the traffic on the nearby road. My wife, who is not normally impressed with my DIY efforts, could not find any faults and we would like to order another unit for the second bedroom.
All six units received this afternoon. Thanks for such a speedy delivery. I wasn’t expecting them for quite a time yet!
We were very pleased with your service – we thought you were excellent and very efficient. In this respect it was an absolute pleasure dealing with you.
Mr & Mrs Beardsley
Yes, many thanks especially in view of the fact that at the time of order my house was for sale and excessive road traffic noise was putting people off. My house is now sold.
When fitted in accordance with your instructions the windows virtually eliminated all noise. I am very pleased and will certainly use your company again if needed in my next house.
Time permiting I will take some pictures and email them.
Once again many thanks
The frames arrived in good order last evening and seem to fit splendidly. I expect to order several more units for rest of the house shortly as soon as I can get around to measuring up.
Thanks for the follow-up message. Yes, I'm totally satisfied so far - everything's gone very smoothly and, actually, the window is due for delivery tomorrow - much sooner than I was expecting ! Excellent stuff.
I'm really looking forward to seeing it, too. From the photos on your website, the build quality looks really good.
I'm also really impressed with your pre-sales support in helping me through the whole process, being patient, and answering all my questions. It's refreshing to find a company that promptly answers it's email too !
One word sums up my experience with Protech so far; Outstanding.
I'll certainly take lots of photos (as I do with all my projects) of before, during and after which I'll happily email to you when I'm done - no problem.
Have a great day,
Many thanks for your help and speedy response - great customer service!
Just a quick note to let you know that I was more than pleased with my order. both windows were fitted on the same day that they arrived.
Just one problem, I didn't know that you provided make-up pieces to the surrounds of the windows. I measured them too tight, they fitted OK but I have been unable to use the make-up pieces as they are too wide. Other wise they look and operate great.
I had various quotes from other companies but I made the right decision in purchasing your product.
I did indeed receive the unit. I fitted it in about 5 minutes, it went in perfect and looks great. We are amazed at the sound insulation and this morning were very aware of the warmer bedroom. My one observation would be that it would have been good if you supplied the screws to fix it, it requires 8 of 65mm screw - which is not typically something one keeps in a
DIY toolkit. I think the service you provide, the speed you respond and interest you show in your customers in 100% and by no means typical of an internet company. Just as soon as we have our planning application passed we will come back to you with a view to secondary glazing the rest of the house. I will indeed send you a picture and gladly recommend your company - oh, and you were 40% cheaper than a local company that quoted.
Delighted with windows I have received, and without any
problems I have now installed. Thanks to all your staff involved in the process, especially the delivery guys who
waited when others would have driven off !!!
Windows fitted ,absolutely delighted. I had best sleep for 4 yrs last night ,staggering ! Pictures to follow.I’ll be back next year for some more.
Windows great and work very well. Finally got them put up last night.
A future tip would be to also supply the screws needed to secure them to the frames. Otherwise a very good service.
Not too keen on the internet ordering thingy, but otherwise great.
Did not notice how much sound came through the windows till they were put up. Now they are almost silent. Excellent
I will send some photos to you in due course but I thought that some initial feedback would be useful. The windows were really easy to fit in about an hour although I did stick some window seal between the fames because the existing frames have indentations. The effect is dramatic. My cold kitchen where the windows do not fit well is now several degrees warmer with no drafts, and the bathroom no longer gets steamed up. I am working in another room without the secondary glazing, and although the windows fit well, I can feel the drafts. With this success behind me I will turn my attention to the bay window which may be more of a challenge.
The windows look really good and I have no sense that they have reduced the light.
We received the windows on Friday, after ordering them on Tuesday. I fitted them over the weekend without any problems, and would like to say how impressed I was with the fast turn-around and how easy the windows were to fit.
Great, thanks very much. Excellent windows and surprisingly easy to install.
Chris London (Herts)
Just a courtesy note that I received the windows last night and have fitted them.
Firstly to compliment the delivery itself - the driver could not reach me as I was tied up in meetings all day, however he continued to try and eventually delivered the windows after business hours. I'm very impressed and most appreciative (so you are clearly partnered with the right delivery agent!!)
Secondly the windows are fabulous, even at such a large size I was able to install them single handedly. I have not sealed the subframe yet(waiting 24 hours to settle first) however the drop in noise is already considerable.
As requested I will forward pictures once the installation is finished.
Thanks again and expect my order for the other window mid-April (cannot order right away - need to wait for the final measurements).
I received our order last week and have now installed the glazing. It was easy to fit and I am very happy with both the noise reduction and heat insulation. One small point is that I asked for the largest panel to be delivered with the frame dismantled, but it in fact came assembled and we had to take it apart ourselves to fit it up the stairs.
Otherwise I am very happy with the service provided.
Hi,sorry about delay sending response,£204 its the best money i have ever spent on the house i wish i had done it sooner,no noise,no pollution and they look great also they were so simple to fit,they were deliverd to my house at 1.30pm and i had them fitted by 3pm,hope to send photos soon as bedroom now finished.
Many Thanks, hope to order more
Many thanks for your mails, nice to see a good after sales service. I am very happy with the windows thank you. They arrived early on Monday and i installed them that night quickly and easily (if i do say so myself). I have some work to do in regards to my window frames being wonky (and therefore i have uneven gaps either sides) so wondered if you have any suggestions as to the best way to plug these?
I have to say that i am very satisfied with the level of pre-sales service i recieved as well. You responded quickly and effectively to all my mails and that is what swayed me to choosing your business over others i was looking at.
I will take some photos tonight of the windows in, and then again when they are finished and pass them across to youif that is alright?
Am well impressed with your product and service.
Window arrived in two weeks - much less than I expected.
I fitted it in half an hour - obviously filling round edges took a bit longer - but still overall much less hassle than I had expected.
Since installation the traffic noise from the adjacent very busy road has all but gone - again well impressed.
Will probably order another frame after Xmas.
Keep up the good work - thanks for your help.
Glenn Miller (Borough Arms Pub - Lymington Hants)
Firstly I would like to say how impressed we are with the product. Its difficult to know what to expect over the internet but we were highly delighted with the 4 windows we ordered from you & how easy they were to fit. Even the delivery guy was most helpful.
On the back of how good the initial windows were, I wondered if it would still possible to order 2 more windows against the original order to get the same deal as before.
Yes, the order was placed successfully. I've found your company extremely helpful so far. Responding to emails promptly is one of best things. My wife told me to phone as most companies don't respond to emails at all but we were very pleased to get a response the next day and have continued to be answered promptly via email throughout the presales process and I was grateful that you were able to look at my photos and give me some technical advice. We look forward to receiving the window.
Dear Pro Tech
Thank you so much for the window, fits a treat , driver arrived exactly when he said he would !!
Fantastic result!! It took longer to clean the window panes than to install the unit. I am very impressed - thank you.
Thank-you, the units are very good quality and now all fitted. There was a minor problem that two of the four units were 2mm (honestly!) too tall and as I had given myself almost no margin for error caused me a little trouble. However I am well pleased overall. Could you point me to any instructions which exist about the fitting process and particularly how best to fit the trim. I am sure I saw some details but cannot now find them
Thank you window arrived no problem and so quickly after order placed.
Shall be fitting unit soon
It is really easy doing business with you. Thanks
Pleased with the way you handled my small order and also your phone call 24 hours prior to delivery as well as the hour before arrival call which enabled me to be at the point of delivery to receive the units.
However it will be at least a couple of months before I will be fitting the units. Once I start the job I shall take before and after photo's and e-mail them to you
The effect of the window is much better than I expected. We live on a fairly busy road but the noise has reduced considerably. I got the window because I now have to go to bed much earlier due to a job change and was finding it difficult to get to sleep. Now I lie in bed and can drift off quite easily. Traffic doesn't wake me up anymore either. Worth every penny from that point of view.
The order/purchase process was very easy and I was impressed with the smoothness of it all.
Hello and Happy New Year
Glad to say every thing worked out well with the windows, no problem with delivery or fixing they look excellent.
Thank you again for the very prompt delivery of my 10 windows. They are all perfect!
The delivery driver was very helpful, and kept me informed as to when he would arrive, unlike most other delivery drivers who force you to stay inside all day. I was told what time he should arrive, and that gave me some freedom in my day!
I will endeavour to send you some photos in due course!
Thank you once again, for a very prompt, professional, and friendly service!
Malissa Turner (Norwich)
Just a quick note to say thank you for the excellent service I have received from Protech Direct. The window arrived earlier than I had expected it to and after following your fitting advice I installed the unit on Saturday without any difficulties.
My daughter is much more settled at night thanks to the fantastic soundproofing properties of your product.
Many thanks once again.
I have recently received a secondary glazed unit from you for my daughters nursery which I installed on Sunday and I must say how
impressed I was with the quality of the product and how easy it was to fit. Because of this my wife and I are now thinking of installing more units to our bedroom and our sitting room.
I have recently ordered some secondary double glazing for nine of my windows. We have now fitted them in and they look fantastic! The difference they make cutting the outside noise, keeping the warmth inside, as well as the condensation off, has been sensational. I would very much recommend your windows to anyone and will send some photos in another email soon
Happy New Year BB
Thank you for dealing with this for me - the windows came at 7.30 am yesterday morning - brill. They look good.